Last updated: 29 June 2026

These Terms of Use and Distance Service Agreement ("Agreement") govern the use of the visa application intermediary services offered by Birtek Turizm Seyahat Acentası ("Company", "Intermediary") via dubaivize.com (Dubai Vize Başvuru Merkezi). By using the service and/or creating an application, you declare that you have read, understood and accepted this Agreement.

1. Scope and Nature of the Service

The Company provides an intermediary and advisory service: it prepares and checks your application and submits it to the relevant official authorities (the immigration/visa authorities of the United Arab Emirates and authorised systems).

Important: Whether a visa is granted, and its duration and conditions, are at the sole discretion of the official authorities. The Company merely acts as an intermediary and gives no guarantee that a visa will be approved. Approval, rejection and processing time are outside the Company's control and responsibility.

2. Obligations of the Applicant

• You are solely responsible for ensuring that all information and documents you provide are accurate, up to date, complete and truthful.
• The validity and condition of your passport, and the completeness and accuracy of the requested documents, are a precondition of the application.
• The applicant is responsible for all consequences arising from incomplete, incorrect, misleading or forged documents/information.
• You are obliged to provide, in a timely manner, any additional documents and information the official authorities may request.

3. Documents Are a Precondition of the Application

A visa application is processed only when the required documents are submitted completely and properly. The Company bears no responsibility, and no right to a refund arises, where the application is delayed, cannot be processed or is rejected due to documents not being provided, being provided late or being unsuitable.

4. Fees, Payment and Exception to the Right of Withdrawal

• The service fee and any official/consular fee are notified to you when the application is created; the service process begins upon payment.
• Pursuant to Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer's consent, and for travel services tied to a specific date or period (Art. 15 of the Regulation).
• By creating an application and completing payment, you give explicit consent to the immediate commencement of performance and accept that your right of withdrawal will therefore lapse.

5. Cancellation and Refund Policy

NO REFUNDS. Once an application has been created and the fee collected, and/or the application has been submitted to the official authorities, the service fee is not refunded under any circumstances.

Grounds and scope of this policy:

• No refund on rejection: A visa rejection is a decision of the official authorities; since the intermediary service has been performed and official fees have been paid to the relevant authority, no refund is made in the event of rejection.
• Official fees are non-recoverable: Visa and consular fees paid to the relevant authorities are non-refundable by their nature.
• Incomplete/incorrect documents: Any rejection, delay or cancellation caused by the applicant's incomplete, incorrect or untruthful documents/information does not give rise to a refund.
• Withdrawal: No refund is made if the applicant withdraws of their own accord after the process has started.

6. Timeframes and Delivery

Visa processing times are determined by the official authorities and may vary. The Company provides information on expected timeframes but cannot be held responsible for delays originating from the official authorities. We recommend that you do not finalise your travel plans (flight tickets, accommodation, etc.) before your visa is concluded; the Company is not responsible for any resulting damage.

7. Limitation of Liability

The Company's liability is in any event limited solely to the intermediary service fee collected. The Company is not responsible for decisions of the official authorities, disruptions originating from third parties, force majeure, deficiencies/errors in the applicant's declarations and documents, or indirect damages (missed flights, accommodation costs, loss of business/income, etc.).

8. Intellectual Property

The site content, brand, logo, texts and designs belong to the Company and may not be used, copied or reproduced without permission.

9. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. For consumer transactions, the Consumer Arbitration Committees and Consumer Courts have jurisdiction according to the monetary thresholds set out in Law No. 6502. For disputes arising from non-consumer transactions, the Istanbul Courts and Enforcement Offices have jurisdiction.

10. Entry into Force

You are deemed to have read and accepted this Agreement when you create an application and/or complete payment.