Last updated: 29 June 2026
Cancellation and Refund Terms
NO REFUNDS. Once an application has been created and the fee collected, and/or submitted to the official authorities, the service fee is not refunded under any circumstances.
- No refund on rejection: The visa decision belongs to the official authorities; since the intermediary service has been performed and official fees paid, no refund is made on rejection.
- Official fees are non-recoverable: Visa and consular fees are non-refundable by their nature.
- Incomplete/incorrect documents: Any rejection, delay or cancellation caused by the applicant's fault (incomplete, incorrect or untruthful documents/information) gives no right to a refund.
- Withdrawal-right exception: The right of withdrawal cannot be exercised for services whose performance has begun with the consumer's consent and for date-bound travel services (Distance Contracts Regulation, Art. 15).
For detailed terms, please see our Terms of Use page.